A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Alumni Association of the University of Michigan is seeking a Business Systems Analyst with Project Management experience to support the implementation of our digital transformation projects and help deliver future technology-centric, business-driven goals. This role will serve as both a business analysis lead and a project delivery partner, helping translate business needs into clear requirements while also managing project implementation activities.

The ideal candidate has experience supporting technology projects, facilitating cross-functional collaboration, documenting business and technical requirements, and helping teams move from concept to successful delivery.  Exposure to Salesforce technologies and/or related ecosystem platforms is preferred.

In addition to the responsibilities and qualifications listed below, and most importantly, candidates must share and hold to the highest regard the same values that are uniquely inherent to the Alumni Association:

ALL IN

Believe in our mission

Be trustworthy and loyal to the Alumni Association and each other

Be passionate about what we're doing and be proud to be a part of it

Be an employee who goes above and beyond the call of duty

SERVING HEART

Be open and willing to listen to others and help in whatever way possible

You're dedicated to selflessly following the Platinum Rule: treat others the way they want to be treated

SOLUTION SEEKER

You're a creative problem solver

You're never satisfied with the status quo

You find a way to say yes

You embrace new ideas and approaches from different perspectives 

You're collaborative, flexible and adaptive

• Partner with stakeholders across the organization to understand business goals, operational needs, challenges, opportunities, and success criteria
• Facilitate discovery sessions, stakeholder interviews, workshops, and process-mapping
• Translate business needs into clear documentation, including business requirements, functional requirements, user stories, acceptance criteria, process flows, data mappings, and success metrics
• Analyze business processes, challenge the existing status quo, and recommend improvements that increase efficiency, consistency, scalability, data quality, and user experience
• Serve as a liaison between business users, internal technology team members, vendors, consultants, and implementation partners
• Manage and/or support the delivery of technology initiatives, system enhancements, platform implementations, and cross-functional projects
• Develop and maintain project plans, timelines, milestones, status reports, risks, and dependencies
• Schedule and facilitate project meetings, working sessions, sprint planning, backlog reviews, demos, and decision-making processes
• Track progress against scope, schedule, budget, resources, and business objectives
• Identify and escalate risks, blockers, scope changes, and competing priorities
• Support project governance by maintaining clear documentation, decisions, approval processes, and stakeholder alignment
• Help ensure projects are delivered with appropriate planning, communication, testing, training, adoption, and post-launch support.
• Apply Agile, hybrid, or traditional project management practices as appropriate based on project needs and business goals
• Develop and manage test plans, test cases, acceptance criteria, defect logs, and user acceptance testing activities
• Help prepare training materials, user guides, process documentation, release notes, and adoption resources
• Support communication plans for system changes, releases, new functionality, and process updates
• Gather post-implementation feedback, lessons learned, and identify opportunities for continuous improvement
• Help teams adapt to new tools, processes, and ways of working
• Support integration planning across Salesforce, membership systems, events platforms, marketing tools, finance systems, websites, and other enterprise applications
• Help evaluate opportunities for automation, analytics, AI-adoption, and operational efficiency

General Responsibilities:

• Provide organizational leadership by demonstrating AAUM core values: All In, Serving Heart, and Solution Seeker, and helping other staff members demonstrate those values.
• Value and embrace different identities and perspectives, recognizing that everyone has unique and different experiences that contribute to the best solution seeking and success for AAUM. 
• Work with AAUM staff members to gain a clear and consistent understanding of the details of the strategic plan and feel equal ownership of every piece of it, including pieces for which there is no direct responsibility.
• Be collaborative with all AAUM staff and teams. Operate as a critical contributing member of the staff to complete objectives in many different areas in order to move the whole organization toward the strategic plan.
• Support University Relations efforts by demonstrating AAUM value to campus units/partners (i.e., schools/colleges, campuses).
• Continually build digital skill sets in order to implement into work.
• Staff and participate in team meetings, Alumni Association events that may be during evenings or weekends, and staff retreats including offsite, overnight staff retreats at Camp Michigania.
• Provide staff support to the Alumni Association's Board of Directors, its committees, and other volunteers as needed.
• Coordinate special projects as assigned or required.
• Participate in Alumni Association and other University committees as required.
• Share knowledge through internal communication.
• Support the Alumni Association's vision of creating a place of belonging for all alumni.
• Remain current with respect to technology and the university's educational resources.

Supervision Received

Direct supervision is received from the Information Systems Manager.

• Bachelor's degree or equivalent combination of education and experience
• Minimum 5 years of experience as a business systems analyst, business analyst, project management, product analyst, systems analyst, or similar role
• Experience supporting or managing technology projects, system implementations, tech enhancements, process improvements, and digital transformation initiatives
• Very strong organizational and time management skills
• Ability to create project plans, track milestones, manage project risks, coordinate stakeholders, and communicate project status
• Strong facilitation, communication, analytical, problem-solving, and documentation skills
• Experience creating project/business documents, such as business requirements, user stories, acceptance criteria, process flows, test plans, status reports, risk logs, decision logs, and implementation plans
• Ability to work independently while also contributing to a collaborative team

• Familiarity with Salesforce technologies and key concepts such as objects, fields, records, workflows, automation, reports, and integrations
• Project management experience using Agile, Scrum, Kanban, waterfall, and/or hybrid methodologies
• Experience with project management and collaboration tools such as Asana, Jira, Lucidchart, and Google Workspace
• Experience working with vendors, consultants, implementation partners, or managed service providers
• Experience with non-profits, associations, and membership organizations
• Familiarity with change management, training, stakeholder engagement, and user adoption plans
• Salesforce certification, project management certification, business analysis certification, and/or Agile certification

The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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