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Details
Posted: 16-May-26
Location: Chapel Hill, North Carolina
Internal Number: 318543
Employment Type: Permanent Staff (EHRA NF)
Vacancy ID: NF0009760
Salary Range: Dependent on experience and qualifications.
Position Summary/Description:
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The Assistant Vice Chancellor for Educational Technologies and Customer Experience & Engagement (AVC, EdTech & CXE) provides visionary, data-informed leadership for the University's digital learning ecosystem, technology-enabled teaching and learning, and the end-to-end customer experience of students, faculty, staff, and academic partners. The AVC leads two strategically integrated portfolios:
1. Educational Technologies learning management system (LMS) strategy and operations; classroom & learning space technology; digital learning tools; media services & lecture capture; assessment and academic integrity technologies; learning analytics; and instructional design partnerships.
2. Customer Experience & Engagement enterprise service desk and field services; service management, knowledge management, and self-service; user experience (UX) and accessibility; technology communications; training & digital adoption/change management; customer listening and CRM; and service analytics.
The AVC is a trusted strategic partner to the Provost's Office, Vice Provosts, Deans, University Libraries, Teaching & Learning Centers, Student Affairs, Enrollment, Communications, and central IT leaders translating academic priorities into scalable, secure, and accessible solutions that measurably improve teaching, learning, and campus experience.
The Assistant Vice Chancellor for Educational Technologies and Customer Experience & Engagement (AVC, EdTech & CXE) provides visionary, data-informed leadership for the University's digital learning ecosystem, technology-enabled teaching and learning, and the end-to-end customer experience of students, faculty, staff, and academic partners. The AVC leads two strategically integrated portfolios:
1. Educational Technologies learning management system (LMS) strategy and operations; classroom & learning space technology; digital learning tools; media services & lecture capture; assessment and academic integrity technologies; learning analytics; and instructional design partnerships.
2. Customer Experience & Engagement enterprise service desk and field services; service management, knowledge management, and self-service; user experience (UX) and accessibility; technology communications; training & digital adoption/change management; customer listening and CRM; and service analytics.
The AVC is a trusted strategic partner to the Provost's Office, Vice Provosts, Deans, University Libraries, Teaching & Learning Centers, Student Affairs, Enrollment, Communications, and central IT leaders translating academic priorities into scalable, secure, and accessible solutions that measurably improve teaching, learning, and campus experience.
Education and Experience:
- Advanced degree in a related field preferred.
- Experience with AI-enhanced learning tools, learning analytics ethics, and responsible AI governance in academic contexts.
- Expertise with service analytics, CRM for engagement, and digital adoption strategies at enterprise scale.
- Experience in capital planning for learning spaces, AV standards, and lifecycle refresh programs.
Essential Skills:
- Undergraduate degree in related field. Amount and type of experience may be a viable substitute for specific degree field listed.
- Minimum of 7 years progressively responsible leadership in higher education IT, academic technology, or enterprise service management; minimum 5 years managing managers and multi-disciplinary teams.
- Demonstrated success overseeing LMS ecosystems, classroom technology operations, and/or instructional technology portfolios at scale.
- Proven leadership of service management, service desk operations, customer experience programs, and organizational change management.
- Strong track record collaborating with academic leadership (Provost, Deans, Faculty Governance), and cross-functional partners (Teaching & Learning, Student Success, Libraries).
- Experience with accessibility standards (e.g., WCAG/Section 508), privacy/security frameworks (FERPA, data classification), and vendor governance.
- Excellent communication, negotiation, and relationship-building skills across technical and non-technical communities.
AA/EEO Statement:
The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.
About The University of North Carolina at Chapel Hill
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher education for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.
More Jobs from This Employer
https://careers.aaai.org/jobs/22281586/assistant-vice-chancellor
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