Morgan Consulting Resources, Inc. has been retained to conduct the search for the Chief Operating Officer (COO) with America’s Physician Groups.

Location: Remote with base of operations being the Washington, DC office of APG and with links to APG’s Los Angeles office. This position is mainly remote with 10% travel for meetings with Corporate in Washington, DC and other key meetings and conferences.

About the Organization:

America’s Physician Groups (APG) is the leading national association of physician groups with decades of experience in value-based care – clinically integrated, comprehensive, risk-based and coordinated health care that is accountable for costs and quality. APG membership consists of more than 300 physician organizations with roughly 300,000 physicians and other clinicians who collectively care for roughly one in four Americans. The organization’s mission is to assist accountable physician groups in continuing to improve the quality and value of the health care that they provide to their patients. APG’s motto is “Taking Accountability for The Nation’s Health.”

Membership benefits for belonging to APG include engaging in the organization’s extensive advocacy on behalf of accountable care models; education about participation in these models, including two annual conferences and multiple virtual meetings and webinars; and opportunities to engage in leadership within the field through advocacy and other activities. 

About the Position:

The Chief Operating Officer will be a highly motivated and skilled individual reporting directly to the CEO and responsible for overseeing, executing, and achieving excellence and efficiency in APG’s day-to-day operations.  

The COO is the second highest ranking officer of the organization, playing a key role in management of APG’s finances, budgeting, membership operations management and growth, human resources, and other critical areas. The desired candidate will have expertise and experience in operations and financial management; a strategic approach and sensibility; a strong analytical mindset; experience in developing and implementing operational policies and procedures; experience in managing to a set of organizational objectives and key results/key performance indicators; and experience in adopting new technology tools to improve operations. Previous experience in a membership organization and in health care will be a plus.

Key Responsibilities: 

Oversight of Operations

• Working closely with the CEO, the COO will help to develop and implement operational policies, procedures, and strategies to assure organizational success and enhance productivity and performance.
• Working directly with the CEO, the COO will be responsible for the financial soundness of the organization, developing budgets, monitoring financial performance, managing cash flow, helping to produce periodic operational and financial reports to the APG Board of Directors, serving as the primary liaison to APG’s outside accounting, audit, and legal firms, and serving as a key liaison to the APG Board of Directors’ Finance Committee.
• Working with the CEO, the COO will assist in the development of objectives and key results/key performance indicators for the organization and tracking these over time.
• Recognizing that APG is a first and foremost membership organization, the COO will oversee and maintain collection of member and partner dues and other key revenue sources for the organization. The COO will also play a key role in developing and adapting the membership dues structure and related policies.
• Working closely with several direct and dotted-line reports, the COO will oversee key operational functions and capabilities such as the organization’s customer relations management system, which serves as the primary mode of contact with members.
• Together with the CEO, the COO will serve as a liaison to the investment advisory service that helps to manage APG’s investment accounts.
• Together with the CEO, the COO will serve as the operational lead on key human resources functions of the organization, acting as the primary liaison and supplier of data and information to the Professional Employment Organization (PEO) that coordinates APG’s HR functions. The COO will also be the primary liaison to the investment advisor on APG employees’ 401(k) accounts and the account holder (Empower).

Advancement of Operational Innovation

• As a relatively small nonprofit, APG must continue to seek ever-greater operational efficiencies; thus, the COO will play a lead role in investigation and adoption of appropriate AI-related and other tools that can enhance performance of multiple organizational functions.
• The COO will assist the CEO in exploring the potential of expansion of some operations to yield additional revenue sources beyond member dues and conference revenues.

Leadership and Team Development

• Working with both direct and dotted-line reports, the COO will provide guidance and mentorship for other key APG personnel and help to foster a culture of accountability and collaboration.
• The COO will be especially attentive to cross-functional collaboration and will work with other APG personnel to achieve requisite cross-training of staff and needed redundancy in key operational areas.
• The COO will positively represent APG at all times by maintaining a success-oriented and professional demeanor.

Skills and Qualifications

• Master’s or other advanced degree in business administration, law, management, accounting, or other related areas.
• 15 years of experience in operations and/or financial management of an organization; experience and expertise in budgeting, accounting and preparation of financial statements. Some experience in human resource management a plus.
• Strategic and analytical thinker with strong decision-making skills.
• Familiarity with or experience in membership organization.
• Familiarity with, or willingness to learn, value-based health care and value-based provider payment models, and the ability to engage in deep and rapid learning about the goals and priorities of APG and its leadership.
• Familiarity with and expertise in use of key business tools including project management software, Excel, customer relations management systems, PowerPoint.
• Self-starter, comfortable with working and leading in a relatively small organization of ~20 individuals.
• Demonstrated track record of integrity in financial and operations management.
• Excellent verbal and written communications skills; ability to communicate clearly to the board of directors and other key stakeholders.

Benefits 

Health, vision, dental, life, and disability insurance; 401(k) plan with employer contribution to profit-sharing regardless of employee contributions; generous Paid Time Off (PTO) program, as indicated in attached documentation from APG’s Professional Employment Organization, TriNet.

Short-Term Goals (First 6 Months):

• Rapidly assess the current organizational landscape, develop a comprehensive understanding of existing structures and arrangements, and achieve operational fluency as quickly as possible.
• Ensure timely preparation and delivery of monthly financial reports to the Board.
• Address critical deadlines related to next year’s benefits structure, with key decisions required by August.
• Oversee and support the audit process as it gets underway.
• Assume responsibilities immediately, demonstrating agility and effectiveness in managing priorities from the outset.

About Morgan Consulting Resources, Inc.

Morgan Consulting Resources is a woman-owned, nationally retained executive search firm with over two decades of experience filling executive roles at healthcare payers and providers and the vendors that support them. Founded by healthcare industry executives, we’re an exclusive firm that only takes on a select number of searches at a time so that we can focus on finding the best possible candidates as quickly as possible for our clients.

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