Job Summary

Why Geisinger: Geisinger is operationalizing AI at scale across one of the nation's most integrated health systems, moving beyond pilots and proof of concepts to build capabilities that change how care is delivered and how operations run. This role works across clinical, operational, health plan, and pharmacy functions alongside AI product development and organizational leadership to identify and advance the AI opportunities that matter most. This role keeps Geisinger AI product squads moving with clarity and discipline, creating the conditions where strong ideas actually ship. Position Summary: This is a role for someone who gets energy from making teams work better. You will be embedded across Geisinger AI product squads, helping cross functional groups that span product, data science, engineering, and clinical operations move faster, communicate better, and deliver with consistency. You will adapt your approach to fit how each team actually works rather than enforcing a rigid framework, and you will be the person who sees problems coming before they become blockers.

Job Duties

Key Responsibilities

• Make cross functional AI product squads more effective by facilitating planning, reviews, retrospectives, and daily coordination in whatever form fits each team best

• Coach product managers, data scientists, engineers, and clinical partners on agile principles and how they apply in a complex healthcare environment

• Identify and resolve blockers before they stall delivery, managing dependencies across product, platform, governance, and clinical teams and escalating when needed

• Maintain clear visibility into tasks, issues, risks, and action items across squads, ensuring nothing falls through the cracks as work moves through the delivery cycle

• Plan and organize sprint demos and product testing events, ensuring the right stakeholders are involved and that feedback loops are tight and productive

• Collaborate across IT, clinical, and operational teams to ensure the right people are engaged at the right time and that resource gaps do not quietly become delivery problems

• Track and improve the health of delivery across the portfolio, using flow metrics and team feedback to identify where things are slowing down and why

• Keep portfolio leadership informed on delivery progress with timely, accurate, and actionable status communication

• Support onboarding of new team members and champion a culture of continuous improvement across the AI product function

Work is typically performed in an office or remote environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years; Master’s Degree = 6 years).

Position Details

Required Qualifications:

• 3 or more years of experience in an agile delivery, facilitation, or team lead role in a complex enterprise environment

• Demonstrated ability to flex across delivery frameworks including Scrum, Kanban, and hybrid approaches

• Agile certification such as CSM, PSM, or equivalent; SAFe or advanced certifications a plus

• Strong facilitation and conflict resolution skills with the ability to create psychological safety on teams

• Familiarity with backlog and delivery management tools such as Jira, Azure DevOps, or equivalent platforms

• Comfort navigating ambiguity and organizational complexity in large health systems or similarly regulated industries

• Bachelors degree or equivalent professional experience

Preferred Qualifications:

• Prior experience supporting AI, data science, or machine learning product teams

• Exposure to Epic implementation or healthcare IT delivery environments

• Experience supporting multiple product teams simultaneously within a larger delivery program

• Understanding of healthcare operations, clinical informatics, or revenue cycle workflows

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 5 years-Relevant experience* (Required), Minimum of 3 years-Managing people, processes, or projects (Required)

Certification(s) and License(s)

Certified Scrum Master (CSM) - Default Issuing Body

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

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