Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Position Summary/ Department Summary:Join our Employee Relations team as an Employee Relations Manager, where you will oversee our team of Employee Relations Advisors as well as serve as trusted partner to our healthcare leaders and employees across our clinical and non-clinical workforce dealing with complex Employee Relations cases. Your role will focus on maintaining consistent standards in case documentation, analyzing data trends, and ensuring policy compliance across all processes. This role is hybrid Monday-Friday and will require 1-2 days onsite (please note that in the first 90 days of training there may be more required days onsite).
Key Responsibilities:
1. Operational Management & Deputy Coverage
• Manage the day-to-day operations of the Employee Relations function, ensuring timely, consistent, and high-quality case management across all ER matters.
• Serve as a functional deputy to the Senior Director, assuming authority for ER decision-making, prioritization, presentations and escalation management when needed.
• Maintain operational standards, service levels, and accountability mechanisms for ER Advisors.
2. Provide executive-ready insights, recommendations, and risk assessments to senior leaders. Case Management & Advisory Leadership
• Act as a senior subject matter expert on complex, high-risk, and sensitive employee relations matters, including investigations, performance management, terminations, and policy interpretation.
• Guide ER Advisors in applying sound judgment, mitigating risk, and navigating nuanced employee situations.
• Ensure high-quality documentation standards, investigative rigor, and compliance with employment law and internal policies.
• Advise HR partners and leaders on ER strategy, approach, and decision-making.
3. Workflow Design, Technology & Automation
• Design, optimize, and continuously improve ER workflows to increase efficiency, consistency, and scalability.
• Partner with HR Operations, HRIS, and Technology teams to implement and enhance case management systems, reporting tools, and workflow automation.
• Leverage technology and AI-enabled tools (e.g., case triage, trend analysis, documentation support, knowledge management) to improve cycle time, quality, and insight generation.
Identify opportunities to standardize processes, reduce manual work and improve the employee and leader experience
Additional responsibilities: Metrics, Insights & Risk Management. Policy, training & Program development. Cross-functional Partnership & Compliance and maintain the highest standards of confidentiality, professionalism and ethical practice.
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
