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Associate Director Support Service CTR
Position Summary: Rutgers, The State University of New Jersey is seeking a Associate Director Support Service CTR for the University Human Resources (UHR) Service Center team. Reporting to the Director of Support Service Center (R-PATH), the Associate Director provides leadership and advanced support to Tier 1 and Tier 2 agents, within the service center, addressing escalated, complex, or specialized HR and Payroll inquiries. The Associate Director serves as the second in command and is responsible for leading and managing service center day-to-day activities, in addition to continuous assessment of staff performance, training, development and process improvements. In this role, the Assoc


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