Brandeis University seeks to hire a Service Management Analyst, IT Service Center. The Analyst will deliver program-wide use of best practices along with competent and efficient analysis and utilization of related systems and tools, to include ticketing, knowledge base, conversational AI, automated phone attendant, software licensing dispersal, web and FAQ pages, and all interconnecting aspects. The Analyst will ensure proper system configuration, effective plans for go live, ongoing releases and other firmware or application updates, The Analyst will work with vendors as appropriate while developing internal subject matter expertise.The Analyst will provide expert technical assistance for Brandeis community members, white-glove service to University leadership and senior adminis