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Program Manager, Digital Scheduling and Access - Remote
Cedars-Sinai Medical Center
Application
Details
Posted: 20-Apr-25
Location: Beverly Hills, California
Internal Number: 9298
Job Description
Grow your career at Cedars-Sinai!
The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies.
Why work here?
Cedars-Sinai placed in the top 20 on Newsweek?s "World's Best Smart Hospitals 2024" list, which highlights hospitals that have excelled in the utilization of electronic functionalities, telemedicine, digital imaging, artificial intelligence and robotics.
The organization?s Healthtech excellence was acknowledged again, this time by the esteemed "CHIME Digital Health Most Wired" recognition program. Cedars-Sinai was assigned a Level 10-the most prestigious level of certification-among more than 300 surveyed healthcare organizations. Cedars-Sinai netted high scores across multiple verticals and particularly excelled in areas of infrastructure, interoperability, and population health innovation.
What you will be doing:
The Digital Scheduling and Access Program Manager will be responsible for overseeing and providing strategic support to the EIS Cadence and MyChart teams, ensuring successful project oversight, prioritization, resource management, and data analysis. This role will provide leadership, guidance, and direction for the Digital Scheduling project, collaborating with operational stakeholders to optimize scheduling and promote the use of digital tools.
In this role, you will lead the long-term digital scheduling and access program implementation and optimization plans, identifying and mitigating risks with program stakeholders. You will be responsible for developing and maintaining strong relationships with key stakeholders, including clinical and operational leaders, IT teams, and vendors. You will also be responsible for monitoring and reporting on project progress, providing regular updates to senior leadership.
The ideal candidate will have a strong background in healthcare operations and project management, with experience in digital scheduling and access tools. You should have a demonstrated ability to lead cross-functional teams, manage complex projects, and communicate effectively with stakeholders at all levels of the organization. Additionally, you should be comfortable working in a fast-paced, dynamic environment and be able to adapt quickly to changing priorities.
Oversee the implementation of the EIS digital scheduling tools across specialties.
Assist the Cadence and MyChart teams with design decisions needed.
Determine resource allocation and planning needs.
Create project documentation tools to support the work.
Maintain tasks and milestones according to the project timelines.
Ensure the Cadence scheduling tools (decision trees, Fast Pass, scheduling tickets) are implemented as planned.
Ensure the MyChart scheduling tools (open, direct, and scheduling tickets) are implemented as planned.
Oversee the post-live specialty check-ins required for both MyChart and Cadence.
Be the point person for Cadence and MyChart scheduling-related escalations.
Identify and mitigate risks that could impact program success
Ensure pre-requirements for launching digital tools are addressed with operational access optimization and change management prior to the EIS project kickoff.
Assist with driving standardization of scheduling workflows across all clinics.
Make data-driven decisions on workflow optimizations, engaging stakeholders as needed.
Create project requests and track optimization requests.
Participate in all scheduling-related meetings to maintain continuity and support decision-making.
Deliver regular status updates at key leadership meetings.
Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of digital programs and consistently report findings to leadership.
Develop a toolkit for managing and tracking the digital scheduling tools implemented.
Manage Cadence and MyChart risks and post go-live support.
Ensure and/or create lessons learned documentation from EIS and operations and report out to EIS leadership.
Create project closure report.
Qualifications
Experience Requirements:
Five (5) plus years? experience in portfolio, program, and/or project management with a successful project management track record in full life cycle information technology implementation projects, with a proven record of execution to time and budget.
Healthcare IT portfolio or program management with the ability to manage large-scale IT systems implementations preferred.
Epic, or other supporting software certified in relevant module preferred.
Related work experience in clinic/outpatient healthcare setting, and/or clinic call center preferred.
Educational/Certification Requirements:
High School Diploma/GED.
Bachelor?s degree in Healthcare, Management, Business or related field preferred.
Epic Certification in Cadence, MyChart, Referrals, and/or Ambulatory preferred.
#LI-Remote
Req ID : 9298 Working Title : Program Manager, Digital Scheduling and Access - Remote Department : EIS Patient Facing Apps Team Business Entity : Cedars-Sinai Medical Center Job Category : Information Technology Job Specialty : IT Project Management Overtime Status : EXEMPT Primary Shift : Day Shift Duration : 8 hour Base Pay : $114,233.60 - $182,769.60
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competi...tive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.