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Service Management Analyst / End User Support - Associate
Job Description: Job Title Service Management Analyst / End User Support Corporate Title Associate Location Jacksonville, FL Overview As the Service Management Analyst, you will become a member of the Global Monitoring & Stability team within Collaboration & Devices. This is a 24x7 L2, where you will follow the sun operations team supporting multiple products including Email, Unified Communications, SharePoint Online and OneDrive. You will adhere to ITIL Service Operations framework with the ultimate objective to maintain service stability and continuous service improvement. This role includes but not limited to Incident ticket Management, Request Fulfilment, St


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