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Senior Program Manager, Member Experience
DescriptionThe Senior Program Manager of Member Experience partners closely with the Director of Medicare Product Development & Bids to shape and lead the member experience strategy across all Medicare Advantage products. This role focuses on making sure members feel supported at every step of their journey, helping improve satisfaction, engagement, and long-term loyalty, while also strengthening CMS Star Ratings performance.Working across teams, the Senior Program Manager identifies and addresses the root causes of member concerns to en


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