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Senior Program Manager, Member Experience
DescriptionThe Senior Program Manager of Member Experience partners
closely with the Director of Medicare Product Development & Bids to shape
and lead the member experience strategy across all Medicare Advantage products.
This role focuses on making sure members feel supported at every step of their
journey, helping improve satisfaction, engagement, and long-term loyalty, while
also strengthening CMS Star Ratings performance.Working across teams, the Senior Program Manager identifies
and addresses the root causes of member concerns to en
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