Job Summary

The Lead, Information Systems (IS) leads the delivery, governance, and continuous improvement of enterprise Microsoft platforms that support patient care and healthcare operations. This role combines a strong engineering background, people leadership, and ethical decision-making in a highly regulated, mission-driven environment.

The IS Lead owns the Microsoft Tech stack including Microsoft collaboration platforms (Teams non-voice, SharePoint, OneDrive), Power Platform solutions, and analytics capabilities using Microsoft Fabric/Power BI and Active Directory and Group Policy Management. The role contributes to platform architecture, executes roadmaps, and leads multiple delivery teams-including offshore resources-to deliver secure, scalable, and user-centered solutions.

Working closely with clinical, operational, cybersecurity, and enterprise architecture partners, this position ensures technology platforms are reliable, compliant, and designed to reduce clinician burden, protect patient data, and support high-quality care across the organization.

Key Responsibilities

People Leadership & Delivery

• Lead and manage multiple onshore and offshore teams, including engineers, analysts, and developers.
• Set clear expectations, delivery standards, and performance goals.
• Coach and develop team members with a focus on engineering rigor, accountability, and continuous improvement.
• Ensure predictable, high-quality delivery across multiple workstreams.

Architecture & Roadmap Execution

• Contribute to platform and solution architecture in alignment with enterprise standards.
• Participate in the development and execution of platform roadmaps across identity, collaboration, automation, and analytics.
• Balance innovation, technical debt reduction, and operational stability.
• Identify risks, dependencies, and improvement opportunities early.

Platform & Service Ownership

• Lead collaboration platforms including Microsoft Teams (voice & non-voice), SharePoint Online, and OneDrive.
• Manage Power Platform delivery, including functional solution design & development task.
• Oversee analytics solutions using Microsoft Fabric and Power BI to support operational, quality, and performance reporting.
• Apply UI/UX principles to ensure solutions are intuitive and aligned to healthcare workflows.

Active Directory & Group Policy Management

• Contribute to Active Directory Services, including domain structure, OU design, governance, and lifecycle management.
• Lead Group Policy Management (GPM) design, standardization, and lifecycle governance.
• Ensure AD and GPO configurations support:
  • Secure access to clinical and business systems
  • Endpoint configuration and security baselines
  • Performance, usability, and reliability standards
• Partner with endpoint, security, and compliance teams to meet HIPAA and audit requirements.
• Oversee AD and GPO operations through teams (not hands-on administration).

Governance, Ethics & Risk Management

• Execute governance models across identity, collaboration, automation, and analytics platforms.
• Demonstrate ethical leadership in technology decisions, delivery, and vendor management.
• Ensure responsible handling of patient and workforce data.
• Partner with cybersecurity and compliance teams to support regulatory, privacy, and audit readiness.
• Establish and monitor KPIs, service health indicators, and quality metrics.

Stakeholder Partnership

• Partner with clinical, operational, and administrative leaders to understand priorities and constraints.
• Communicate complex technical concepts clearly to non-technical audiences.
• Serve as a trusted advisor for platform capabilities, risks, and roadmap decisions.

AI & Emerging Technology Leadership

• Enable and govern the responsible use of AI and emerging technologies across Microsoft platforms, including Microsoft 365 Copilot, Power
• Platform AI capabilities, and Fabric/Power BI analytics.
• Ensure platforms are AI-ready through proper identity, access, policy, and data controls (Active Directory, Entra ID, Group Policy).
• Partner with cybersecurity, compliance, and legal teams to deploy AI solutions that are secure, ethical, explainable, and aligned with healthcare regulations.
• Identify and evaluate emerging Microsoft capabilities to improve clinician experience, operational efficiency, and insight generation.
• Promote innovation while enforcing guardrails that protect patient data, privacy, and organizational trust.

This role balances innovation with responsibility, ensuring AI enhances healthcare delivery without compromising safety, ethics, or compliance.
 

Qualifications

Preferred Requirements

• Bachelor?s degree in Information Systems, Computer Science, Engineering, or equivalent experience.
• 7-10 years of progressive IS/IT experience with a strong engineering foundation.
• 2-4 years of people management experience.
• Demonstrated experience with:
• Active Directory and Group Policy Management
• Microsoft 365
• Azure AD / Entra ID
• Microsoft Teams (non-voice)
• Power Platform
• Microsoft Fabric and/or Power BI
• Experience contributing to architecture, executing roadmaps, and leading multi-team delivery.
• Experience managing or coordinating offshore teams.
• Strong communication skills and a demonstrated commitment to ethical leadership.
• Experience in healthcare or other highly regulated environments.
• Microsoft certifications
• Experience supporting endpoint, clinical, or shared services platforms.
• Familiarity with Agile or product-based delivery models.

Minimum Requirements

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 10 Years of Experience
   

About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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