Position Summary:

• Ensures that HR knowledge is readily accessible to the right people at the right time.
• Ensures the accuracy, relevance, and usability of the knowledge base that powers AI-driven self-service support.
• Works with HR professionals and other stakeholders to identify knowledge needs, capture expertise, and promote knowledge sharing.
• Partners with subject matter experts across HR, Payroll, Benefits, and related functions to create, review, and update content in the HR knowledge base.
• Assesses the effectiveness of knowledge management initiatives and making adjustments to optimize processes and systems.
• Ensures the knowledge base supports an exceptional employee experience and aligns with Rutgers' policies, procedures, and digital service strategy.

• Organizes, catalogs, and maintains all training and reference materials in a structured, user-friendly format across Rutgers' internal systems (e.g., learning management systems, HR portals, and knowledge bases).
• Develops and implements workflows for capturing, reviewing, and retiring outdated materials as needed.
• Identifies gaps in existing knowledge and collaborates with relevant stakeholders to develop new content that addresses user needs.

• Gathers and acts on feedback from end users and internal staff to refine processes, tools, and structures supporting knowledge management.
• Tracks and analyzes usage patterns of knowledge materials to inform future training priorities and process improvements. 
• Conducts regular audits of knowledge assets to ensure content accuracy, consistency, and alignment with Rutgers' current practices.
• Serves as a member of the Knowledge Management Committee, guiding and overseeing the implementation and continuous improvement of knowledge management practices within the university.

• Supports staff through informal coaching, training sessions, and job aids related to creating and updating knowledge content. 
• Partners with UHR leadership, systems support teams, and data analysts to align system functionality with HR operational goals and user needs.

Minimum Education and Experience:

• Bachelor's degree preferably in Human Resources, Communications, Information Management, Instructional Design, or a related field and five years of relevant experience or an equivalent combination of education and/or experience.

City: New Brunswick

State: NJ

Equipment Utilized:

• Computer/laptop, MS Outlook, PeopleSoft, Oracle HCM Cloud, ServiceNow, Microsoft Office Applications, MS Teams and Zoom.

Posting Number: 25ST2400

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

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