We are seeking an experienced and business-savvy Lead, Enterprise Applications and Products to oversee the modernization and ongoing management of AABB’s proprietary enterprise systems. This role will serve as the internal owner of our enterprise technology stack, acting as the critical bridge between business users and external development partners. The position will play a key role in understanding business needs, translating them into actionable workflows and specifications, and ensuring the successful delivery of upgrades and new functionality across our systems.

This is a hands-on, cross-functional leadership role that combines systems thinking, business process understanding, vendor coordination, and product ownership and is foundational to our ability to scale operations, enhance user experience, and lay the groundwork for future innovation, including AI applications.

Key Responsibilities

• Lead the planning and execution of enterprise system upgrades and enhancements in collaboration with business users and external vendors.
• Act as the internal product owner for AABB’s proprietary systems gathering requirements, mapping workflows, and translating business needs into functional specifications.
• Collaborate with department leads to assess pain points, improvement areas, and automation opportunities across core processes.
• Coordinate vendor teams and manage day-to-day delivery, timelines, and quality assurance.
• Create and maintain documentation including business requirements, wireframes, and user guides as needed.
• Monitor system performance, user adoption, and help prioritize a roadmap of features and improvements.
• Support testing, change management, and training efforts to ensure smooth implementation and high user engagement.
• Provide guidance to internal users and offer strategic input to leadership on application improvements aligned with organizational goals.

Qualifications

• 6+ years of experience managing enterprise applications or business systems, ideally in a mid-sized organization or association environment.
• Proven experience working across departments to define and improve business processes through technology.
• Strong understanding of system architecture, workflow design, and software development life cycles (SDLC).
• Experience managing third-party development vendors and driving delivery in an agile or hybrid environment.
• Experience managing budgets and vendor contracts related to enterprise technology initiatives, with a focus on optimizing spend, monitoring burn, and driving value from external partners.
• Excellent communication, stakeholder management, and project coordination skills.
• Self-starter with strong problem-solving skills and ability to work independently in a remote environment.
• Demonstrated understanding of emerging technologies, particularly AI and automation, and how they can be leveraged to improve enterprise workflows and decision-making. Ability to help lay the groundwork for future AI-driven capabilities.  

Work Environment and Requirements:

• Occasional travel to Bethesda, MD headquarters or AABB functions, up to 10%

About AABB

AABB is the international association of blood banks, including hospital and community blood centers, transfusion and transplantation services and individuals involved in activities related to transfusion and transplantation medicine.More than 2,000 institutions (community and hospital blood banks, hospital transfusion services and laboratories) and 11,000 individuals are members of the AABB, including physicians, scientists, administrators, medical technologists, blood donor recruiters and public relations personnel. Members are located in all 50 states and more than 80 foreign countries.

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