A newly created position, the Executive Director of Organizational Process Improvement reports to the Chief Operating Officer. The role is responsible for managing and coordinating continuous performance improvement efforts to achieve “One Beacon” operational excellence and drives large scale, cross functional strategic initiatives to improve operational, clinical and business outcomes. The Executive Director directs the utilization of Lean/Six Sigma methodologies to address operational, business and clinical effectiveness, reduce process variation and sustain improvements across the enterprise and acts as a change agent with a focus on working with operational and clinical leaders to document, track and sustain the impact of process improvement solutions.

Ideal Candidate Characteristics:
The ideal candidate for Beacon Health, Executive Director, Organizational Process Improvement will have a relational leadership style, with the ability to lead within a complex, matrixed health system that is growing through a recent acquisition. A leader who has the desire to assist in the transformation of Beacon Health to the “One Beacon” operating model, through standardization and operational efficiencies. In addition, the new Executive Director will have these other essential leadership characteristics:
• Political Savvy/Credible Activist- sophisticated understanding of organization dynamics and ability to navigate complex political environment. Able to build credibility for ideas and move forward with execution.
• Operational Executor/Process engineer- results oriented, and able to get things done while architecting process improvement and redesign agenda.
• Service Orientation/Business Ally- strong commitment to customer service, able to partner with business leaders to define operating standards and demonstrate ability to elevate operational activities to meet business and customer requirements.
• Collaboration/Building Partnerships- able to bring others together and gain cooperation and shared urgency to drive improvements and reach shared goals. Able to find win-win solutions and generate broad-based enthusiasm and engagement in change activities.
• Functional Competence- knowledgeable and credible in Lean/Six Sigma disciplines and brings expertise and best practice knowledge to develop innovative solutions, and performance improvement. Able to bring together solutions across the enterprise, and credibly organize improvement efforts, and transformation roadmap.
• Digital and Data Literacy- knowledgeable of technology solutions such as Artificial Intelligence, able to develop analytics, reports, metrics and use data to inform decisions.
• Strategic Orientation- has vision for the strategic plan for cultural transformation with embedding lean methodologies and principles into day-to-day operations.

Position Requirements
Education and Experience
• The knowledge, skills and abilities acquired through the successful completion of a bachelor’s degree in a healthcare or process improvement related field. Master's degree preferred. Black Belt and LEAN certification strongly recommended. A minimum of 7-10 years of job-related healthcare experience leading large scale, cross-functional performance improvement initiatives with the utilization of Lean/Six Sigma philosophies, tools and techniques.
Knowledge & Skills
• Proven track record of successfully delivering and sustaining performance related results through application of process improvement methodologies and effective change management.
• Ability to synthesize, simplify, and standardize complex concepts/processes and connect solutions across the clinical enterprise.
• Expert competencies in the Lean/Six Sigma tools with demonstrated proficiencies.
• Strong analytical, quantitative and problem-solving skills with proven ability to establish and monitor project metrics.
• Experience in training and coaching cross functional leaders in A3, Rapid Improvement Events in large, complex healthcare organizations.
• Flexible, resilient and able to achieve results in a team-oriented environment. High levels of proven collaboration is required.
• Strong facilitator, with excellent organizational and interpersonal skills.
• Demonstrates well-developed communication skills (both verbal and written).
• Emotional intelligence to navigate across multiple stakeholder groups to maximize collaboration and cross functional team success.
• Requires the ability to prioritize and to handle a multitude of assignments at one time.