Grow your career at Cedars-Sinai!

The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies.

Why work here?

Cedars-Sinai placed in the top 20 on Newsweek?s "World's Best Smart Hospitals 2024" list, which highlights hospitals that have excelled in the utilization of electronic functionalities, telemedicine, digital imaging, artificial intelligence and robotics.

The organization?s Healthtech excellence was acknowledged again, this time by the esteemed "CHIME Digital Health Most Wired" recognition program. Cedars-Sinai was assigned a Level 10-the most prestigious level of certification-among more than 300 surveyed healthcare organizations. Cedars-Sinai netted high scores across multiple verticals and particularly excelled in areas of infrastructure, interoperability, and population health innovation.

What you will be doing:

The ServiceNow Developer is responsible for designing, developing, and implementing solutions that support business objectives while ensuring optimal performance and scalability of the ServiceNow platform. This role involves hands-on development across all phases of the software development lifecycle, including conception, design, testing, deployment, and ongoing maintenance.

The ideal candidate will have a deep understanding of ServiceNow development, integration, and administration, enabling them to build efficient and scalable solutions that align with business requirements. They will work on both new and existing applications, perform hands-on development, and contribute to architectural decisions. 

• Design, configure, and develop custom applications and workflows within the ServiceNow platform.
• Customize ServiceNow forms, fields, business rules, workflows, UI policies, and UI actions.
• Implement and maintain integrations between ServiceNow and third-party systems using REST, SOAP, or other APIs.
• Perform platform upgrades, patches, and module deployments.
• Monitor the health, usage, and overall compliance of the ServiceNow platform.
• Work closely with business analysts, project managers, and stakeholders to gather and analyze requirements.
• Participate in Agile/Scrum processes to deliver incremental improvements.
• Create and maintain technical documentation, including system design, configuration, and user guides.

Experience Requirements:

Three (3) plus years of hands-on experience as a ServiceNow Developer or similar role.

Proven experience in configuring and customizing modules such as ITSM, ITOM, HRSD, or SPM.

Strong proficiency in JavaScript, HTML, CSS, and Glide scripting.

Experience with REST/SOAP APIs and integration tools like Integration Hub.

Familiarity with ITIL processes and frameworks. 

Educational/Certification Requirements:

High School Diploma/GED. 

Bachelor?s degree. Computer Science or related discipline preferred.

ServiceNow certification, preferred.

ITIL certification or equivalent practical experience, preferred.

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