The IT Helpdesk/Trainer is essential to ensuring that all firm employees have the technical support and training they need to perform their duties efficiently.  This role will provide helpdesk support to resolve technology issues and conduct training sessions to enhance users’ proficiency with various software and tools, including specialized legal software.

This position offers excellent growth opportunities for the professional looking to develop their career in IT and legal administration.  The ideal candidate will be self-motivated and excited to collaborate with an experienced team of legal professionals.  We offer a professional environment with a competitive compensation and benefits program.

• Provide technical support to users by researching, troubleshooting, and resolving hardware, software, and network issues.
• Analyze and document trends in Help Desk requests, generate reports, and recommend process improvements.
• Track and manage firm equipment and install and update software when needed.
• Collaborate on the development and delivery of training programs by identifying skill gaps, creating instructional materials, and facilitating group and individual training sessions.
• Master various legal research, accounting, client management, and document management systems and act as point person for training needs.
• Conduct onboarding training for new hires and schedule ongoing training sessions to enhance technical proficiency across the firm.
• Maintain current knowledge of industry practices, emerging technologies and AI advancements, and new tools through professional development and educational opportunities.
• Assist with general administrative tasks as directed by supervisors, supporting overall Help Desk operations.

About Dean Mead

For over 40 years, Dean Mead has been providing exceptional legal services to businesses and individuals across Florida. We are seeking a dynamic and customer-focused IT Helpdesk/Trainer to join our firm. This is a full-time position, based out of our downtown Orlando office (named a “Coolest Workspace” by Orlando Weekly).

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