Stanford's Graduate School of Business has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other. We are committed to advancing diversity, equity, and inclusion in service of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world. We invite you to be part of this mission.
The Digital Solutions Department of Stanford GSB seeks an experienced and highly skilled Associate Director, Business Analysis & Web. Having a customer experience centric mindset, the Associate Director will execute substantial techno-functional, strategic, operational, project management, and quality assurance efforts and managerial efforts within the DS Delivery org and with university-wide focus. You will exercise major functional impact on and/or manage very large business application analysis, web & content digital solution functions. You will manage a team in a complex techno functional environment to optimize delivery operations, invest in 3P's (people, process, product/technology), and establish customer experience centric service through effective communication and partner with cross functional teams. Our team aids faculty, graduate students, and staff with an expectation to deliver high quality products and services that meet their needs within appropriate timelines and budgets. Do you have experience working with business partners and technical team members to design, document, deploy, support, and operate mission critical business applications, web and content digital systems? We need you!
In this role, you will own a wide range of business applications and systems spread across apps/web/content management systems, on-premise and cloud offerings. The Assoc Director, Business Analysis, Web & Content plays a key role in the maintenance, enhancement, and management of GSB's enterprise applications along with managing delivery initiatives/projects. We are looking for an experienced leader who can wear multiple hats and can coordinate & communicate with diverse business partners, understand & elicit business problems, suggest & design solutions, document requirements, and work with our technical team to build and provide outstanding digital products and solutions. You will work closely with various department offices across the school while remaining aligned with strategy, deliverables, and goals of GSB DS. You will also coordinate with GSB program office teams, offshore partner teams, internal technical, security, PMO, enterprise architecture, and infrastructure teams to help successfully implement and administer all initiatives meeting customer expectations with no compromise to quality and within timelines/budget. You will manage a team of seasoned and high performing analysts' team. If you are an experienced techno functional leader with business analysis, web & content delivery and operations management professional and a change agent who is ready to take on an exciting new opportunity and impact on the future of technology in higher education, this is a position for you.
Your primary responsibilities include:
Design solutions to address complex business problems while balancing business needs, usability, system consistency, simplicity, and maintainability.
Manage all business and techno-functional activities undertaken by staff in the group (communicate with business users to understand, synthesize, and analyze business problems and their solutions using a rich variety of methods e.g., interviews, document analysis, requirements workshops, surveys, data analysis, etc.,).
Provide strategic planning for own work group and oversee the execution of strategic initiatives with a deadline based mindset, including but not limited to:
Best-in class operations management capability including problem & incident management, proactive monitoring and automation.
Scaling of operations to future business needs.
Delivery of high performance and scalable business applications & platforms.
Manage stakeholder expectations and partner closely with senior management; provide strategic planning for own work group and oversee the execution of strategic initiatives, including but not limited to
Establishing a culture of high performance, solution options, transparency and continuous improvement.
Best-in class operations management capability including problem & incident management, proactive monitoring and automation.
Manage the daily operations of the unit that includes recruiting, hiring, training, developing, evaluating, setting priorities, work tracking & prioritization, coordinating business, technical, and educational activities for direct reports.
Own and contribute to solving business problems by providing solution options. Provide strategic direction and guide teams to work completion within time/budget and no compromise to quality and customer expectations.
Partner closely with senior management, create and execute delivery plans, and revise as appropriate to meet changing needs and requirements. Evaluate and assess metrics and program effectiveness; review trends and monitor proactively.
Instrumental in thinking through and proposing innovative solutions following latest trends (like AI in higher education) to grow and stabilize the technology platforms along with improving the processes.
Represent our business partners while working closely with the development team to clarify business needs and solutions throughout the implementation process.
Identify, clarify and resolve issues within the group; often serve as the initial managerial escalation point for issues from clients and other staff.
Work with a variety of users to gain information, and develop intra-system tradeoffs between different users, as necessary; interact with a diverse client base and outside vendor contacts.
Be a champion for the GSB applications and other web/content assets you may own and look for opportunities to continually improve the systems.
Own and contribute to establishing the vision and roadmap for business analysis and web function to manage the team effectively and executing against GSB's goals. Cut through
the "buzzwords" to get to the heart of problems to help solve business needs; translate technology capabilities into business solutions.
Resolve issues quickly and take actions that meet university goals, with partnership. Align with the University IT on broad technology directions.
To be successful in this position, you will bring:
Bachelor's degree in a related field and up to six years of progressively responsible, relevant experience performing duties like those listed above or combination of education and relevant experience.
Passion for working with end users to understand their needs and improve their end-user experience.
Demonstrated management experience leading techno-functional teams, systems, and projects.
Experience leading and managing both projects and support/operational activities (simultaneously at times) to make tangible progress and meet deadlines.
Familiarity with various technologies like AI (ChatGPT), Cloud technologies like Oracle, Salesforce, websites, portals, CMS, data management and reporting skills and platforms like SQL/PLSQL, Informatica, Snap Logic (API/Sync mgmt.,), and Tableau.
Exceptional customer experience and relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse environment.
Demonstrated experience working with partners, developing and managing budgets, and service contracts.
Self-starter with excellent verbal, communication, and presentation skills.
In addition, preferred requirements include:
Demonstrated resilience, diplomacy, influence, relationship building, and problem-solving skills in a variety of situations.
Experience working with distributed teams working in an agile/scrum environment.
Demonstrated ability in building applications that boost user engagement and efficiency.
This is a hybrid position requiring at least two days of onsite work per week at the Stanford campus. May work extended hours, evenings and weekends. The work schedule could be adjusted in future to better suit school requirements.
The expected pay range for this position is $135,374 to $166,823 per year.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Why Stanford is for You
Stanford's dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you:
Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or leader discuss global issues.
A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.
A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.
Discovery and fun. Visit campus gardens, trails, and museums.
Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more!
We pride ourselves in being a culture that encourages and empowers you.
How to Apply
We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and resume along with your online application.
* The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?
