Position Description

HUIT is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines ? and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!

Harvard University Information Technology (HUIT) in partnership with Office of Vice Provost for Research has expanded its Research Computing services to include a cloud-based Regulated Data Environment for research. We are seeking candidates to provide direct consultation to faculty research groups on the best use of a wide set of cloud computing services including High-Performance Computing (HPC) and Virtual Desktop Infrastructure (VDI). This position will be responsible for supporting researchers in building their code and data pipeline needs, as well as demonstrating best practices in managing and building containers, software repositories/libraries, and computational workflow management. This position will work directly within University Research Computing & Data and regularly work with Technical Partner Services within HUIT.

Typical Core Duties:

• Advise a wide range of researchers through support requests (i.e. email, ticketing systems, chats) and in person consultations during office hours
• Compile and maintain up do date users-facing and internal technical documentation
• Build
  • advanced curriculum and teach workshops for researchers to maximize their use of RC
  • test and deploy scientific software on the GPU computing system (on-prem HPC and cloud)
  • deep understanding with specific research activities through regular engagements
• Facilitate the design, debugging, and automating/scripting of complex research workflows alongside researchers
• Connect and coordinate interactions between researchers and technology providers
• Provide regular communications to systems and software/data professionals
• Enhance learning with full awareness of the local and larger research computing and data landscape
• Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications

• Minimum of seven years? post-secondary education or relevant work experience

Additional Qualifications and Skills

• Linux system administration
• Fluent in cloud computing infrastructure (VMs, containers, storage, databases, networks) conceptually across various platform providers
• Experience
  • deploying and managing containers (Docker, Appcontainer/Singularity) and repositories (git) and software distributions (CRAN/R, python/conda, Spack)
  • in user support best practices (Trusted Advisor, Service Mindset, ?)
• Ability to support or quickly learn AI/ML workflows
• Familiarity with information security best practices

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Physical Requirements

• Must be able to type, sit or stand (based on preference) for the duration of the workday.

Working Conditions

• Work is performed in an office setting
• Occasionally required to work outside of normal business hours and may be contacted during off hours

Additional Information

Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening.
• We are unable to provide work authorization and/or visa sponsorship.
• This position has a 180-day orientation and review period.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

Remote


Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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