Technology Support Coordinator in Athens, OH for Ohio University

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Technology Support Coordinator

Job Description: Technology Support Coordinator supports core IT technology service capabilities, including training, managing student employees, planning and forecasting service volume, and staff scheduling. The position monitors, analyzes, and reports on the customer experience to meet key performance indicators and to identify opportunities to reengineer process and improve effectiveness and efficiency. The position oversees day to day technology service operations, ensuring technology needs of OHIO students, faculty, and staff are triaged and managed appropriately, ensure timely resolution and customer satisfaction. The position is required to maintain knowledge of existing and emerging technologies (like AI) so technology is fully le

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