Career Center

Frontline Advisor

Location: Santa Cruz
Job ID: 56604

JOB POSTING

The initial training period will be fully onsite (UCSC campus). This position has the possibility of a Hybrid work schedule after the initial training period. After this initial training period, the incumbent can work with their supervisor to determine a hybrid schedule based on operational needs.

NOTIFICATIONS

The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California's COVID-19 vaccine program.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 08-14-2023

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Office of Undergraduate Admissions generates, reviews, and processes in excess of 67,000 applications and serves approximately 38,000 campus visitors each year. The office has 44 career staff FTE, 45-50 part- time/temporary staff, and 150 student staff. Staff work locally and regionally throughout California and the nation.

The office is part of Enrollment Management, which includes Financial Aid and Scholarships, Orientation and Undergraduate Admissions. Enrollment Management is part of the multi-faceted academic Division of Undergraduate Education. Undergraduate Admissions, Enrollment Management and Undergraduate Education work closely with select Academic Senate committees.

Since its founding in 1965, the University of California, Santa Cruz, has grown from 652 students to nearly 19,000 students (2017-18) and earned international distinction as a world university with high-impact research, ranking 3rd in the world for research influence by Times Higher Education, and among the top 50 universities in the world, according to the U.S. News and World Report 2017 Best Global Universities rankings.

A campus with world-class facilities and one of the most visually spectacular settings in higher education, UC Santa Cruz offers rigorous academic programs and cutting-edge research opportunities. At the core of our progressive educational approach are our 10 distinctive residential colleges, which organize the campus into smaller living/learning communities.

More information can be found here: admissions.ucsc.edu

JOB SUMMARY

Under the general supervision of the Assistant Director of Front Line Operations, the incumbent is responsible for the evaluation and analysis of academic records from individuals applying for undergraduate admission to the University of California, as well as continuing UC Santa Cruz students. The incumbent interprets and applies a wide variety of faculty-approved policies to determine an applicant's UC eligibility, if an applicant has met the UC Santa Cruz selection criteria to be admitted to the campus, and other Academic Senate policies that govern admission and graduation at UC Santa Cruz.

In addition, the incumbent is responsible for the processing, maintenance, confidentiality, and security of applicant and student records. The incumbent works as a member of the Front Line Operations team to provide on-going maintenance to student records and articulation rules in the campus Academic Information System (AIS), as well as providing support to other areas within the Office of Admissions. This involves consultation on issues of policy interpretation and implementation. Effective performance in these areas involves a thorough working knowledge of all aspects of Undergraduate Admissions, as well as knowledge of UC system-wide regulations and processes.

APPOINTMENT INFORMATION

Budgeted Salary: $29.46 - $30.00/hourly. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004508 (ADMISSIONS RECRMT SPEC 2)

Travel: Never or Rarely

JOB DUTIES

35% -

• Interpret and apply UC faculty-approved guidelines governing undergraduate admission and the awarding of transfer credit for new and continuing domestic students.
  Determine eligibility status for undergraduate transfer applicants from the California Community College system and other institutions, using knowledge of system-wide policies governing admissions, UCSC faculty-approved guidelines for admissions, and reference materials such as ASSIST, the statewide articulation database.
• Determine applicants to be selected for admission in accordance with UCSC Academic Senate policies. Determine candidates to be referred for special consideration (including special populations), or denied admission, and update applicant status in the Academic Information System (AIS). Use internal guidelines to determine appropriate preparation for the applicant's
  major.
• Provide on-going maintenance of hard-copy and electronic files; evaluate new or updated information from the system-wide Shared Review tool, e-mails, correspondence or other communications from applicants concerning matters that may affect applicant eligibility; forward cases for additional review as needed.
• Evaluate applicant self-reported records for approval or denial to the campus Transfer Admission Guarantee (TAG) program, designed for students directly transferring from one of California's community colleges.
• Evaluate appeals from students who were not originally offered admission to UC Santa Cruz.

25% -

• Receive and process incoming correspondence, including physical mail and email. Ensure that the department responds to all correspondence in an appropriate and timely manner.
• Counsel and consult with prospective students, parents, and high school and community college personnel regarding admission eligibility and selection guidelines. Respond to complex and general admission inquiries concerning requirements, application status, appropriate academic preparation, and interpretation of transfer credit towards degree progress to students and campus constituents as required.

20% -

• Evaluate and determine transfer credit for new, continuing, and readmitting UCSC students, including application to the campus general education requirements. Adhere to UC Academic Senate guidelines and local UCSC Committee on Educational Policy (CEP) in the awarding of transfer credit and general education requirements.
• Determine transfer credit and apply general education requirements for International Baccalaureate (IB) exams. Check for duplication with Advanced Placement (AP) Exams, previously taken college courses, and language other than English restrictions.
• Analyze records and other documents concerning the transferability of courses from non-community colleges for entry into the Evaluation Data System (EDS).

20% -

• Input all transferable credit in AIS, reconciling any discrepancies that exist from Admissions-built transfer credit rules.
• Analyze student application materials to determine complete educational history. Update educational history into AIS, determining which official transcripts and records are needed to complete a student's admission to UC Santa Cruz.
• Receive and process applicant and student transcripts/records/correspondence, including updating education history. Determine the authenticity of transcripts employing system-wide guidelines;
• code applicant-specific records/correspondence for retrieval and further processing; compare self-reported academic records against official transcripts identifying discrepancies for further evaluation as needed. Input all transferable credit and completed degree requirements in AIS, with a high degree of accuracy. Initiate and update other information in AIS, which results in direct communication through the MyUCSC portal.
• Analyze and update course-to-course articulation rules in AIS for transfer courses offered within the California community college system, using UC and UCSC faculty-approved guidelines for articulated course work.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training
• Knowledge and experience working with a diverse student population.
• Experience communicating effectively orally and in writing for a variety of settings (individually and in group settings).
• Knowledge and experience using standard computing tools including Microsoft Office applications, on-line databases, email, and web-based research tools.
• Excellent organizational and time management skills; experience working in the context of frequent interruptions and/or distractions.
• Experience multitasking in a fast-paced environment with rapidly changing priorities.
• Experience working with confidential records and information.

PREFERRED QUALIFICATIONS

• Working knowledge of academic programs, including curricula, admissions requirements at UC.
• Experience and knowledge of student recruitment, academic programs, or other educational activities.
• Working knowledge of Oracle/Peoplesoft Student Administration System, as well as other student- based computing environments.
• Experience with the ASSIST web site (statewide articulation web site).
• Knowledge of languages other than English.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• Will be required to work all scheduled hours on-site (until after the initial training period or beyond)
• Ability to work occasional evenings and weekends as directed.
• Ability to occasionally work overtime with little or no advance notice.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.



APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=56604&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.







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