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Job Description

PATIENT ACCESS TRAINING SPECIALIST, MIT Medical, to be responsible for the design, development, and delivery of practice management (PM) training courses to support all administrative operations that utilize MIT Medical's electronic health record system, Cerner. May also conduct training to support the proper utilization of clinic ancillary platforms, which may include applications that support registration, scheduling, patient check-in, and call routing. Methods of instruction will include small group classroom training, one on one coaching, and on-line training platforms. Will design and deliver PM training to all new hires and design a curriculum to support ongoing learning for all patient service representatives, nurses, medical assistants, and other Cerner users who do not perform as a provider.

Will be part of the Medical Informatics and Population Health team. This team is currently working on innovative AI solutions and this role will play a large part in training, updating content for, and participating in projects that involve integrating these solutions with MIT Medical's current practice management/EMR application.

A detailed position description is available at https://medical.mit.edu/jobs.

Job Requirements
REQUIRED: bachelor's degree; four years' related experience in an ambulatory care environment; ability to acquire, synthesize, and communicate complex information clearly and concisely to diverse audiences; effective presentation and communication skills; ability to adjust to frequent changes in duties and work volume; comfort training in hybrid environment using tools such as zoom; experience with adult learning in the development of training programs; and experience with, or willingness to learn, learning management systems (LMS) and e-learning tools. PREFERRED: Cerner experience (but will consider experience with other revenue cycle/practice management applications). Job #22953-8


7/14/23