Career Center

Johns Hopkins University (JHU) Whiting School of Engineering (WSE) with its 170 tenure and tenure-track faculty members, is ranked first (both undergraduate and graduate) in the country in Biomedical Engineering by US News and World Report. It is ranked 8th (graduate) in Environmental and Environmental Health Engineering, and top-ranked in Chemical, Civil, Materials, and Mechanical Engineering. The School's vision is to elevate the school to preeminence among schools of engineering.

The WSE Lifelong Learning (LL) division is seeking a dynamic Academic Program Administrator who will join a team of exceptional professionals who are building a large portfolio of programs for working professionals from the ground up. WSE LL programs target working professionals—early-mid career technical professionals and senior executives. The WSE LL portfolio addresses upskilling and reskilling needs of working professionals in areas at the forefront of engineering innovation—AI, data science, cybersecurity, healthcare systems, robotics, etc.—through its offerings that include executive education programs, experiential and technical workshops, short online courses, boot camps, and webinars. We offer these programs in multiple delivery modalities—face-to-face (at JHU locations and client sites), asynchronous and synchronous online, and hybrid—for individual or cohort participation.

The Academic Program Administrator must be highly self-driven, proactive, analytical, organized and demonstrate the ability to work independently, and in coordination with Whiting's shared services, and with outside subcontractors, to provide excellent customer service to learners, staff, and faculty. They must be able to communicate effectively with senior leadership within the Whiting School of Engineering and when needed across the university. The candidate must be a problem-solver and have a commitment to diversity, equity, justice, and inclusion.

Specific Duties & Responsibilities

Academic Program Development

• Collaborate with the Associate Dean for Lifelong Learning, faculty, instructional designers, and the marketing and communications team on the development of new courses. This includes project management, facilitating market research, attending course planning meetings, facilitating marketing campaigns, and course launch.
• As needed, develop and iterate business processes in collaboration with the Associate Dean for Lifelong Learning.

Coordination of Shared Services

• Serve as Lifelong Learning's liaison with key Whiting and JHU service providers, Whiting's Center for Learning Design and Technology, Whiting's Marketing and Communication office, Whiting's Finance office, Whiting's Student Support Services office, JHU's Research Administration.
• Prepare materials and agendas for meetings with these stakeholders, take notes and follow up after meetings with action items.

Event Management

• Serve as the principal point of contact with clients for delivery of courses-in-person, virtual-live, and online.
• Communicate professionally, effectively, efficiently, systematically, and succinctly with clients and other service providers to plan delivery of courses.
• Set up course delivery planning meetings with clients; prepare materials and agendas for meetings; take notes and communicate action items to clients; establish clear expectations of responsibilities, deliverables, and timeline.
• Oversee all aspects of delivery of in-person courses—book and setup space, catering, signage, course material for attendees, and certificates of completion.
• Document and iterate business processes to improve efficiency and quality of client experience.

Learner Interaction

• Serve as the first point of contact to learners—triaging requests and issues, making independent determinations on routine/minor requests.
• As needed, review applicants for executive education and other courses and make enrollment recommendations.
• Coordinate the collection of feedback from learners through surveys and focus groups.
• Plan and deliver communications to learners and alumni—emails, listservs, newsletters etc.
• Develop and oversee community-building activities such as alumni events, newsletters, distinguished speaker series, etc.

Website & Other Digital Assets

• Strategize and maintain LL website content.
• Create knowledge base articles and FAQs to improve the learner experience and reduce friction on self-service enrollment.
• Work with Whiting's Marketing and Communications team to create and enhance digital assets—course webpages, brochures etc.

Data & Analytics

• Provide monthly reports on KPIs—quality of learner experience, quality of client experience, enrollments etc.—to Associate Dean for Lifelong Learning.
• In consultation with Associate Dean for Lifelong Learning, partner with technical teams to develop dashboards and reports.

Other Duties as Assigned

• Supervise part-time student workers.
• Conduct regular peer benchmarking studies on variables such as tuition, instructor pay, types of products offered, course modalities, etc.
• Other duties as assigned.

Special Knowledge, Skills, & Abilities

• Strong attention to detail, ability to work under pressure, handle complex projects simultaneously and autonomously, meet deadlines.
• Excellent analytical, organizational, and communications skills.
  
• Ability to work independently on multiple assignments and to work collaboratively within a team.
  
• Demonstrate calmness and composure under pressure.
  
• Strong interpersonal skills and the ability to work effectively and collegially with learners, faculty, staff, and administrators.
  
• Ability to communicate effectively and succinctly with administrators.
  
• Ability to build trust with administrators; demonstrate reliability; maintain confidentiality when needed.
  
• Formal project management experience is a plus.
  
• Adeptness with spreadsheets; Microsoft PowerPoint; cloud-based collaboration tools such as SharePoint, Google Drive; project management software such as Microsoft Project, Project Libre.
  
• Customer service.

• Bachelor's Degree.
• Three years progressively responsible experience in program administration in an academic environment.
• Additional education may substitute for required experience and additional experience may substitute for required education to the extent permitted by the JHU equivalency formula.

• Master's Degree.
• Five years of experience in academic program administration and delivery and/or project management in a customer and/or client facing setting.
• Event management experience in academic settings.
• Experience with professional education in engineering and/or business school settings.

Classified Title: Academic Program Administrator 
Role/Level/Range: ACRP/03/MC  
Starting Salary Range: $46,560-$64,100-$81,650 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon. - Fri. / 8:30 AM - 5:00 PM 
Exempt Status: Exempt 
Location: ​​​​​​​Hybrid/Homewood Campus 
Department name: ​​​​​​​Pre-Collegiate Programs  
Personnel area: Whiting School of Engineering 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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